Fire Damage

Fire Damage

Fire Damage Restoration

Experiencing a fire in your home or commercial property can be extremely traumatic. At Veterans Restoration we not only care for your property, but we take care of our customers needs as well. You and your property deserve the upmost care as you go through this process. It will be extremely stressful at times and having worked with countless families we know how to help you during this time. Fire damage is no easy task to handle, but rely on the professional Veterans to help you through.

Veterans Restoration

As we go through the necessary steps to restore your home Veterans Restoration representatives will continually update you on our progresses and give you our honest opinions of the situation. We pride ourselves on honesty, timeliness, and communication. Our team has the technical background to restore your home, but also the needed empathy to deeply care for our customers. Our mission is to help and serve you during this disaster.


What’s the first steps I need to take immediately after a house fire?

–The first step is to ensure your family is safe. Once you are safe, ensure your property is safe by securing any doors, windows, and open roof areas, Veterans Restoration offers 24/7 emergency securement services. Immediately, after your property is secured contact your insurance company. Once your property is secured and you spoke with your insurance company the fire damage restoration process can start and we can begin restoring your home.

Where do I stay and how can I pay for immediate needs?

–You can contact any family members or go to a nearby hotel. You will temporarily stay there until your insurance company finds you a long-term rental property for your family. Ensure you keep all of your receipts, so your insurance company can repay you for any hotel stays.

How does the estimating process work? 

–Your insurance company will send an adjuster out typically within a week of your loss. They will scope the loss and write a preliminary estimate for the reconstruction portion of the loss. There are two estimates in the process, mitigation and reconstruction. Typically, the adjuster will rely on the restoration company to write the mitigation estimate after the mitigation has been completed and then reviewing it to ensure it is correct.

What is the difference in mitigation and reconstruction and how does each process work?

–During most insurance claims you have the cleaning/drying/deodorizing, mitigation portion and the reconstruction portion. The mitigation portion comes first and the estimate comes once it is complete. In the reconstruction portion the estimate is completed first and than work starts. Yes, we know the mitigation is backwards, but the estimate is completed afterwards because restoration contractors do not know the extent of the damage until after they start. The mitigation process is much shorter typically lasting from a few days to weeks. The reconstruction phase can last many months.

What happens to all of my contents? 

Depending on the extent of the fire damage in your home the contents can be restorable. Your contents will be removed after the first few days of the fire. Afterwards, they will be taken back to our facility or an off-site location. From there they will be cleaned, restored, or documented for removal. They will be stored at our facility until the fire restoration process is completed and than will be moved back into your newly restored home. You will receive a content list so you can list all of the contents that were destroyed. This list will be given to your adjuster for review to determine the replacement value of the items.

If you ever have any questions please contact  us anytime!

More Information on Fire Damage:

Facts & Statistics

Filing an insurance claim


Our Service Areas


Washington County (Hagerstown, Boonsboro, Williamsport, Clear Spring, Maugansville, Smithsburg, Sharpsburg, Hancock, Halfway)

Frederick County (Frederick, New Market, Myersville, Middletown, Walkersville, Thurmont, Emmitsburg, Brunswick, Buckeystown)


Franklin County (Chambersburg, Greencastle, Waynesboro, Shippensburg, Mercersburg, Mont Alto, Mcconnellsburg)

Adams County (Gettysburg, Littlestown, Carroll Valley, New Oxford, York Springs, East Berlin, Biglerville, Lake Meade)

Cumberland County (Carlisle, Mechanicsburg, Walnut Bottom, Boiling Springs, Harrisburg, Bloserville, Camp Hill)


Frederick County (Winchester, Clear Brook, Stephens City, Middletown, Mt. Pleasant, Cross Junction, Strasburg)

Loudoun County (Leesburg, Purcellville, Lovettsville, Waterford, Ashburn, Sterling, Dulles, Aldie, Middleburg)

Please contact us if you have any questions or concerns.